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FAQs

Looking for assistance? Check out our FAQ section for quick answers.

If you can’t find what you need, simply get in touch with our team at Great Ocean Road Chocolaterie & Ice Creamery, and we’ll respond within 1-2 business days to assist you further.

Are we open on Public Holidays?

Yes – We are open every day, including public holidays (except Christmas Day) from 9am – 5pm.

Is entry free?

Yes – and we are open every day (except Christmas Day) from 9am – 5pm.

Do we have free chocolate and ice cream tastings?

Yes – upon arrival at the Chocolaterie, you will discover three huge bowls of milk, dark and white chocolate pastilles for you to taste. Additionally, we also offer free tastings of our extensive range of ice cream and chocolate ranges. We do not offer free tastings of our truffle range.

We offer a guided tasting journey through 12 of our handcrafted chocolates. Sessions are just $4 per person, and daily at 10am, 11am, 1pm & 2pm. No bookings required. Subject to availability. Simply speak to one of our friendly Showroom team on the day to reserve your spot.

Do we offer hosted tasting sessions or tours?

Yes – we have a range of paid tasting session options available.

We offer daily hosted tasting session at 10am, 11am, 1pm and 2pm – places in these sessions can be arranged on the day and are $4 per person. (No advanced bookings required.)

For large groups of 10 people or more we can offer private sessions with advanced bookings. Terms and conditions apply. Please complete the enquiry form via our Experience webpage or contact our friendly team on 03 5263 1588.

Do you offer packages or tours for school groups or corporate groups?

Yes, we offer a variety of packages tailored for school groups and other large groups, including private tastings, informative talks, hands-on chocolate making workshops, and group dining options.

To learn more about our unique experiences or to make a booking, contact our friendly team at Great Ocean Road Chocolaterie & Ice Creamery by completing the enquiry form via the Experience webpage. We look forward to creating a memorable experience for your group!

Where are we located?

Our address is 1200 Great Ocean Road, Bellbrae, Victoria, on the Corner of Elkington Road.

When coming from Geelong via Torquay, head towards Anglesea along the Great Ocean Road. Continue through the roundabout at Anglesea Road and in approx. 7km you will see the Chocolaterie on your right.

When coming from Lorne via Anglesea, head towards Torquay. Continue through the roundabout at Forest Road and in approx. 500m you will see the Chocolaterie on your left.

When coming from Melbourne, exit the Princes Freeway at the Anglesea Road exit. Continue to the end of Anglesea Road and turn right at the round about onto the Great Ocean Road. Continue on the Great Ocean Road and in approx. 7km you will see the Chocolaterie on your right.

Do we offer chocolate making classes for children?

Yes! We offer Junior Chocolatier Classes on selected Saturday mornings and selected dates during school holidays. Please visit the What’s On page on our website for the latest class dates and further information. Junior Chocolatier Classes are held in our parent-free zone and are suitable for children aged 6-12 only. $45 per child. Terms and conditions apply.

For whole class private bookings (for 10 or more) please complete the enquiry form via the Experience webpage or contact us on 03 5263 1588.

We also offer Chocolate Discovery Classes on selected Saturday mornings/afternoons. Please visit the What’s On page on our website for the latest class dates, further information and to make a booking. Chocolate Discovery Classes are held in our Chocolate Experience Room and are suitable for adults and children aged 13 and above. $55 per person. Terms and conditions apply.

For whole class private bookings (for 10 or more) please complete the enquiry form on our Experience webpage or contact us on 03 5263 1588.

Private Groups – two different Taste and Create Workshops are also available for visitors to enjoy with friends and colleagues. Taste & Create Rocky Road Workshop – Discover the taste of 12 of our most popular chocolates from our specialty ranges. Craft your very own Rocky Road choosing from over 50 exotic ingredients to blend with our couverture milk, dark and white chocolate in a 30 minute hands-on session. $24 per person, minimum 10 people – all bookings subject to availability. Complete the enquiry form on our Experience webpage or contact us on 5263 1588.

Taste & Create Gourmet Bar Workshop – Discover the taste of 12 of our most popular chocolates from our specialty ranges. Craft your very own chocolate bar choosing from over 50 exotic ingredients to blend with our couverture milk, dark and white chocolate. Make two edible 3D chocolate masterpiece while chocolate techniques are passionately demonstrated by our Chocolatier in a 45 minute hands-on session. $34 per person, minimum 10 people – all bookings subject to availability. xperience webpage or contact us on 5263 1588.

Can you bring your dogs to the Chocolaterie?

Dogs and pets are welcome to join you outdoors on a lead, including in our outdoor café area at Great Ocean Road Chocolaterie & Ice Creamery! For outdoor dining, visitors can scan the QR code to order food. Just a friendly reminder to be considerate of fellow visitors and keep your pets attended to. Also, please keep an eye on our guinea pigs, chickens, and resident ducks—they may get a little “ruffled” by unexpected visitors. Thanks for helping us keep it sweet for everyone!

Do we have gift vouchers?

We offer gift vouchers in any amount over $25.00, valid for use in our showroom at Great Ocean Road Chocolaterie & Ice Creamery. Vouchers can be purchased in-store, online, or by calling 03 5263 1588, with options for mailing or e-vouchers.

We also offer gift vouchers for our Junior Chocolatier Classes ($45 each), Taste & Create Voucher ($24 each), High Tea Voucher ($70 each) and Chocolate Discovery Classes ($55 each), available online, in-store, or by phone. These vouchers can be used to book future classes (subject to availability).

Do we take bookings in the cafe?

While we do not take bookings in our café, we do have 300 seats and with many of our visitors sitting only to enjoy a hot chocolate or ice cream, our tables tend to turn over quite quickly.

Do we have large cakes? Can you bring your birthday cake?

At Great Ocean Road Chocolaterie & Ice Creamery, we offer a variety of individually crafted desserts, made fresh daily by our French Pastry Chefs. You can also personalise your dessert with a chocolate plaque (e.g., “Happy Birthday John” for $15) and add a candle on request.

For something larger, we offer Artisan Cakes in two sizes and a range of flavours. See our Artisan Cakes Brochure for details (orders must be made at least 5 days in advance). Personalised plaques can be added to larger cakes, and takeaway options are available.

We also offer children’s birthday party packages, which include cakes. For more information or to place an order, contact us at 03 5263 1588.
Please note: We do not allow BYO cakes with any of our dessert or party options.

Do we offer children’s birthday parties at the Chocolaterie?

Celebrate your child’s special day at our café with a fun and interactive birthday party experience! We offer weekend bookings on Saturday and Sunday mornings/ afternoons, plus select dates during school holidays (subject to availability).

Make it even more memorable by adding a Junior Chocolatier Class to your party package for children aged 6-12. It’s the perfect way to engage little Chocolatiers in a hands-on chocolate-making experience!

Explore our party packages below for more details:

– Standard Birthday Party Package
– Junior Chocolatier Class Package
– Junior Chocolatier Birthday Party Package

Complete the enquiry form via our Experience webpage to learn more, check availability and book your party today!

Terms and conditions apply.

Do we make wedding guest favours / bomboniere?

Yes! At Great Ocean Road Chocolaterie & Ice Creamery, we offer a stunning range of sweet wedding favours or bomboniere to make your special day even sweeter. Complete the enquiry form on our Corporate & Wholesale – Corporate Gifting webpage to gain access to our Sweet Love Wedding Brochure for a taste of our options, and to get in touch with us directly to discuss custom requests and pricing. We’re here to help you create the perfect chocolate treats for your big day!

Do we take corporate orders?

We have a huge range of delicious products, hampers and gifts available and we are happy to customise your order to suit your event, client or staff gifts.

Complete the enquiry form via our Corporate & Wholesale – Bulk Orders webpage or contact us on 03 5263 1588.

Looking for a sweet donation?

At the Chocolaterie, we’re proud to support local businesses and community groups. Please fill out the form via Partnership and a team member from our Chocolaterie will reach out to you within 1-2 business days. We ask that any donation requests are submitted to us in writing and with at least four weeks’ lead time.

Do we offer gluten-friendly alternatives in our showroom and cafe?

For those with gluten intolerance or coeliac disease. Please ask our staff for assistance or check the labelling on our chocolate product range who will be able to assist you with any dietary requirements.

NOTE: We have a food technologist on our staff to help us with the myriads of ingredient questions including serious allergen issues. So, all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings and and may contain traces. The same information is available for our ice creams and café menu.

Do we have vegan options in our showroom and cafe?

For those with vegan diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are vegan friendly, and our café menu can be adjusted to suit a vegan diet. Please ask our staff for assistance.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues. So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

Do we have dairy/lactose free options in our showroom and cafe?

For those with dairy free diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious, coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are dairy free, and our café menu can be adjusted to suit a dairy free diet. Please ask our friendly team for assistance.

NOTE: Our staff is available to help you with questions or concerns related to ingredients, including serious allergen issues. All products in our showroom (excluding our truffles in the cabinet) have full ingredients listed on the labels, including allergen warnings and may contain traces. The same information is available for our ice cream and café menu items.

Do we have nut free options in our showroom and cafe?

For those with nut allergies, our milk, white and dark chocolate pastilles (ranging from 36% to 56% cocoa) are manufactured and packaged in a nut free environment, therefore would be a reliably safe option. These are also available as free tastings as you enter the Chocolaterie. We also have many other nut-free chocolates, although these are manufactured and packaged in an area where other nut products are produced so present an element of risk and traces of nuts.

Our ice creams and sorbets are manufactured using the same equipment as other nut ice creams so may present a risk. They are also served from a display cabinet with potentially other nut ice creams next to them.

NOTE: Our staff is available to help you with questions or concerns related to ingredients, including serious allergen issues. All products in our showroom (excluding our truffles in the cabinet) have full ingredients listed on the labels, including allergen warnings. The same information is available for our ice cream and café menu items.

Do we source our chocolate sustainably?

Our chocolate made with 100% SUSTAINABLY SOURCED COCOA

We care about our chocolate – every step of the process and everyone involved.

We believe sustainable practices make for better lives and better chocolate – helping us to make life sweeter. 100% of our chocolate products are made with cocoa sourced through the Cocoa Horizons Foundation which supports farmers and their communities. The Yarra Valley, Great Ocean Road and Mornington Peninsula Chocolateries are the first Australian chocolate companies to have 100% of their cocoa sustainably sourced.

The foundation, which is operated by the world’s leading international high-quality cocoa supplier, aims to play a central role in the long-term sustainability of cocoa production. The premium paid on the sourcing of the cocoa through the foundation directly supports and improves the livelihood of cocoa farmers and local communities.

For more information visit: www.cocoahorizons.org

Do we allow picnics?

Food, drinks and ice creams purchased from our Chocolateries can be consumed in our café dining areas (inside & outside) or on the lawns within our landscaped grounds, but please note that food and drinks from external premises is not permitted on-site due to our OH&S policy. Picnic blankets are welcome and are available for purchase in our showrooms.