Frequently asked questions

Do we take large/corporate orders for Christmas?

We have a huge range of delicious Christmas themed products, hampers and gifts available in our showroom and we are happy to take large/corporate orders throughout November and December. Custom order and hamper inquiries welcome.

Visit the showroom or view our Christmas Brochure and contact us on 5263 1588 or mail@gorci.com.au for all inquiries and orders.

 

Is entry free?

Yes – and we are open every day (except Christmas Day) from 9am – 5pm.

Do we have free chocolate and ice cream tastings?

Yes – upon arrival at the Chocolaterie, you will discover three huge bowls of milk, dark and white chocolate pastilles for you to taste.

To help you decide on a favourite, you can ask our staff to taste any of our other 250 varieties.

We also offer free tastings of our extensive range of ice cream flavours.

We do not offer free tastings of our truffle range.

 

Are we open on Public Holidays?

Yes – We are open every day, including public holidays (except Christmas Day) from 9am – 5pm.

Where are we located?

Our address is 1200 Great Ocean Road, Bellbrae, Victoria, on the Corner of Elkington Road.

  • When coming from Geelong via Torquay, head towards Anglesea along the Great Ocean Road. Continue through the roundabout at Anglesea Road and in approx. 7km you will see the Chocolaterie on your right.
  • When coming from Lorne via Anglesea, head towards Torquay. Continue through the roundabout at Forest Road and in approx. 500m you will see the Chocolaterie on your left.
  • When coming from Melbourne, exit the Princes Freeway at the Anglesea Road exit. Continue to the end of Anglesea Road and turn right at the round about onto the Great Ocean Road. Continue on the Great Ocean Road and in approx. 7km you will see the Chocolaterie on your right.

 

Do we have gift vouchers?

We are delighted to be able to provide gift vouchers in any dollar amount above $5.00 that can be spent in our café or showroom. Our beautifully printed vouchers can be purchased in our showroom at the Chocolaterie, via our online shop or over the phone on 03 5263 1588 and posted out to you or the intended recipient.  We can also provide e-vouchers if preferred.

Gift vouchers for our Junior Chocolatier Classes, for children aged 6-12 years ($40 each), and Chocolate Discovery Classes ($48 each) can also be purchased over the phone, via our online shop or in our showroom – these vouchers can be used to book a place in a future classes, subject to availability.

 

 

 

 

Do we have large cakes? Can you bring our own birthday cake?

We have an extensive array of individual dessert options available in our cafe, made fresh daily by our French Pastry Chefs, to allow for each of our visitors to select their favourite dessert. (We therefore do not allow for BYO cake options.)

While we do not have large cakes available for purchase for birthday celebrations, with pre-arrangement we can create a personalised “Happy Birthday” chocolate plaque ($8 each) to add to the birthday guest’s chosen dessert option. Our Team can also add a candle to the dessert and bring it to the table on your request.

If you would like to order a chocolate plaque for your future birthday celebration please contact our office on 5263 1588.

We also of children’s birthday party packages which include birthday cakes – For further information on our birthday party options, please contact our office on 5263 1588 or via email

Do we offer chocolate making classes?

Yes!

We offer Junior Chocolatier Classes on selected Saturday mornings and selected dates during school holidays. Please visit the ‘Classes’ page on our website for the latest class dates and further information. Junior Chocolatier Classes are held in our parent-free zone and are suitable for children aged 6-12 only. Terms and conditions apply.

For whole class private bookings (for 10 or more) please contact us on 5263 1588 or via mail@gorci.com.au

 

We also offer Chocolate Discovery Classes on selected Saturday mornings/afternoons. Please visit the ‘Classes’ page on our website for the latest class dates, further information and to make a booking. Chocolate Discovery Classes are held in our Chocolate Experience Room and are suitable for adults and children aged 13 and above. Terms and conditions apply.

For whole class private bookings (for 12 or more) please contact us on 5263 1588 or via mail@gorci.com.au

 

During the Festive season we offer Private Group Taste and Create Christmas Workshops for visitors to celebrate with friends and colleagues. Discover the taste of ten of our most popular chocolates from our different ranges. Craft your very own chocolate bar choosing from over 50 exotic ingredients to blend with our couverture milk, dark and white chocolate. Make two edible chocolate Christmas decorations while chocolate techniques are passionately demonstrated by our Chocolatier in a 40 minute hands-on session.

$34 per person, minimum 12 people – all bookings subject to availability. Contact us on 5263 1588 or via mail@gorci.com.au

 

Do we offer hosted tasting sessions or tours?

Yes – we have a range of paid group tasting session options available that must be pre-booked. Minimum of 10 people required for each session booking. Terms and conditions apply. Please contact our office on  03 5263 1588 for further information.

Do we offer children’s birthday parties at the Chocolaterie?

Yes – we can host birthday parties in our Pod café on Saturday & Sunday mornings and selected dates during school holidays. Subject to availability we can also add a Junior Chocolatier Class to a birthday party booking for children aged 6-12 only.

Follow these links for further information on our Standard Birthday Party Package and our Junior Chocolatier Birthday Party Package. Please contact our office on 5263 1588 or via email to check availability and to make a booking.

Terms and conditions apply.

Do we take bookings in the café?

We do not take bookings in the café. With 300 seats and many of our visitors enjoying just a quick hot chocolate or ice cream, our café tables turn over quite regularly.

Do we offer gluten free alternatives in our showroom and cafe?

For those with a gluten intolerance or coeliac disease, the majority of our chocolate range is gluten free and suitable to enjoy including many of our truffles. Most of our ice creams and sorbets are also gluten free and our café menu offers both savoury and sweet options. Please ask our staff for assistance or check the labelling on our chocolate product range.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu.

 

Do we have vegan options in our showroom and cafe?

For those with vegan diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are vegan friendly, and our café menu can be adjusted to suit a vegan diet. Please ask our staff for assistance.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues. So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

 

Do we have dairy/lactose free options in our showroom and cafe?

For those with dairy free diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are dairy free, and our café menu can be adjusted to suit a dairy free diet. Please ask our staff for assistance

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

Do we have nut free options in our showroom and café?

For those with nut allergies, our milk, white and dark chocolate pastilles (ranging from 36% to 56% cocoa) are are manufactured and packaged in a nut free environment, therefore would be a reliably safe option. These are also available as free tastings as you enter the Chocolaterie. We also have many other nut-free chocolates, although these are manufactured and packaged in an area where other nut products are produced so present an element of risk and traces of nuts.

Our ice creams and sorbets are manufactured using the same equipment as other nut ice creams so may present a risk. They are also served from a display cabinet with potentially other nut ice creams next to them.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

Can you bring your pets to the Chocolaterie?

Due to the large number of families with kids that visit us and enjoy exploring our grounds, we have a no pet policy. We also have a large family of ducks and other wildlife on the property and wish to nurture them. We do not have a separate area that pets can play, so we hope you can understand our decision. We are happy to allow pets in the car park but they must be on a short lead.

Do we source our chocolate from Fair Trade regions?

We are committed to sourcing ethically and ecologically grown cocoa products. Our couverture supplier, the world’s largest cocoa manufacturer, supports the Fair Trade initiative and operates a Quality Partner Program. The program has the principles of fair trade and is committed to responsible labour practices. 

The Quality Partner Program enables farmers to grow cocoa in a sustainable and responsible way, increase yields and quality and improve family livelihoods. Integrated activities include improving access to education, healthcare and clean water. 

We also source Australian couverture chocolate from Daintree Estates in Far North Queensland to complement our couverture supply from our international partners.

 

Do we allow picnics?

We have a no picnics policy to keep our grounds clean and safe for everyone, particularly for all the kids who love to run around and play outside.

We have a café on-site with indoor and outdoor seating for 300 people with floor to ceiling glass windows and doors so you can watch kids play. You are welcome to take ice creams out on the lawn to enjoy in the sunshine.

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