Frequently asked questions

Yes, we have a variety of packages suited for school groups and other large groups including private tastings, informative talks, chocolate making workshops and group dining packages.

To find out more about our experiences on offer or to make a booking please contact our friendly team on 03 5263 1588 or [email protected]

Yes – and we are open every day (except Christmas Day) from 9am – 5pm.

Dogs and pets are welcome outdoors on leads, including in our outdoor café area. We would appreciate it if you could be considerate of other visitors and not leave your pets unattended. Please also be mindful of our guinea pigs, chickens, resident ducks, and kangaroos, who may be alarmed by pets.

Yes – upon arrival at the Chocolaterie, you will discover three huge bowls of milk, dark and white chocolate pastilles for you to taste.

To help you decide on a favourite, you can ask our staff to taste any of our other 250 varieties.

We also offer free tastings of our extensive range of ice cream flavours.

We do not offer free tastings of our truffle range.

We do not take bookings in the café.

Yes – We are open every day, including public holidays (except Christmas Day) from 9am – 5pm.

Yes! – We have a beautiful range of sweet wedding guest favours or bomboniere to choose from.

Take a look at our  Sweet Love Wedding Brochure to see a sample of our options, or contact us directly to discuss custom requests and pricing.

Please call 03 5263 1588 or email [email protected] for further details.

Our address is 1200 Great Ocean Road, Bellbrae, Victoria, on the Corner of Elkington Road.

• When coming from Geelong via Torquay, head towards Anglesea along the Great Ocean Road. Continue through the roundabout at Anglesea Road and in approx. 7km you will see the Chocolaterie on your right.
• When coming from Lorne via Anglesea, head towards Torquay. Continue through the roundabout at Forest Road and in approx. 500m you will see the Chocolaterie on your left.
• When coming from Melbourne, exit the Princes Freeway at the Anglesea Road exit. Continue to the end of Anglesea Road and turn right at the round about onto the Great Ocean Road. Continue on the Great Ocean Road and in approx. 7km you will see the Chocolaterie on your right.

We are delighted to be able to provide gift vouchers in any dollar amount above $5.00 that can be spent in our café or showroom. Our beautifully printed vouchers can be purchased in our showroom at the Chocolaterie, via our online shop or over the phone on 03 5263 1588 and posted out to you or the intended recipient.  We can also provide e-vouchers if preferred.

Gift vouchers for our Junior Chocolatier Classes, for children aged 6-12 years ($45 each), and Chocolate Discovery Classes ($55 each) can also be purchased over the phone, via our online shop or in our showroom – these vouchers can be used to book a place in a future classes, subject to availability.

We have an extensive array of individual dessert options available in our cafe, made fresh daily by our French Pastry Chefs, to allow for each of our visitors to select their favourite dessert. With pre-arrangement we can create a personalised chocolate plaque eg: “Happy Birthday John” ($12 each) to add to the birthday guest’s chosen dessert option. Our Team can also add a candle to the dessert and bring it to the table on your request.

If you would prefer a larger cake to share, we have two size options and a selection of flavours to choose from. Please see our  Artisan Cakes Brochure for further details and information on how to order. (Orders must be made at least 5 days in advance.) Personalised plaques can also be added to our larger style cakes and take-away options are available.

If you would like to order an Artisan Cake and/or chocolate plaque for your future celebration, please contact our office on 5263 1588 or via email

We also offer children’s birthday party packages which include birthday cakes – For further information on our birthday party options, please contact our office on 5263 1588 or via email

Please note: With all of the above options to choose from, we do not allow for BYO cake options.

Yes!

We offer Junior Chocolatier Classes on selected Saturday mornings and selected dates during school holidays. Please visit the ‘Classes’ page on our website for the latest class dates and further information. Junior Chocolatier Classes are held in our parent-free zone and are suitable for children aged 6-12 only. Terms and conditions apply.

For whole class private bookings (for 10 or more) please contact us on 5263 1588 or via [email protected]

We also offer Chocolate Discovery Classes on selected Saturday mornings/afternoons. Please visit the ‘Classes’ page on our website for the latest class dates, further information and to make a booking. Chocolate Discovery Classes are held in our Chocolate Experience Room and are suitable for adults and children aged 13 and above. Terms and conditions apply.

For whole class private bookings (for 12 or more) please contact us on 5263 1588 or via [email protected]

Private Groups – two different Taste and Create Workshops are also available for visitors to enjoy with friends and colleagues.

Taste & Create Rocky Road Workshop – Discover the taste of 12 of our most popular chocolates from our specialty ranges. Craft your very own Rocky Road choosing from over 50 exotic ingredients to blend with our couverture milk, dark and white chocolate in a 30 minute hands-on session. $20 per person, minimum 12 people – all bookings subject to availability. Contact us on 5263 1588 or via [email protected]

Taste & Create Gourmet Bar Workshop – Discover the taste of 12 of our most popular chocolates from our specialty ranges. Craft your very own chocolate bar choosing from over 50 exotic ingredients to blend with our couverture milk, dark and white chocolate. Make two edible 3D chocolate masterpiece while chocolate techniques are passionately demonstrated by our Chocolatier in a 45 minute hands-on session. $34 per person, minimum 12 people – all bookings subject to availability. Contact us on 5263 1588 or via [email protected]

Yes – we have a range of paid tasting session options available.

We offer daily hosted tasting session at 11am, 1pm and 3pm – places in these sessions can be arranged on the day and are $4 per person. (No advanced bookings required.)

For large groups of 10 people or more we can offer private sessions with advanced bookings. Terms and conditions apply. Please contact our friendly team on 03 5263 1588 or [email protected] for further information.

Yes – we can host birthday parties in our Pod café on Saturday & Sunday mornings and selected dates during school holidays. Subject to availability we can also add a Junior Chocolatier Class to a birthday party booking for children aged 6-12 only.

Follow these links for further information on our Standard Birthday Party Package , Junior Chocolatier Package and our Junior Chocolatier Birthday Party Package. Please contact our office on 5263 1588 or via email to check availability and to make a booking.

Terms and conditions apply.

For those with a gluten intolerance or coeliac disease. Please ask our staff for assistance or check the labelling on our chocolate product range who will be able to assist you with any dietary requirements.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues. So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu.

For those with vegan diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are vegan friendly, and our café menu can be adjusted to suit a vegan diet. Please ask our staff for assistance.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues. So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

For those with dairy free diets many of our dark chocolate products are suitable, from our Pastilles, So Smooth and Gourmet bars, Giant Freckles to many of our delicious coated products on the ‘Great Wall’ of Chocolate. We also usually have 2 sorbets in our ice cream cabinet that are dairy free, and our café menu can be adjusted to suit a dairy free diet. Please ask our staff for assistance

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

We have a huge range of delicious products, hampers and gifts available and we are happy to customise your order to suit your event, client or staff gifts.

Contact us on 5263 1588 or [email protected] for all enquiries and orders.

For those with nut allergies, our milk, white and dark chocolate pastilles (ranging from 36% to 56% cocoa) are manufactured and packaged in a nut free environment, therefore would be a reliably safe option. These are also available as free tastings as you enter the Chocolaterie. We also have many other nut-free chocolates, although these are manufactured and packaged in an area where other nut products are produced so present an element of risk and traces of nuts.

Our ice creams and sorbets are manufactured using the same equipment as other nut ice creams so may present a risk. They are also served from a display cabinet with potentially other nut ice creams next to them.

NOTE: We have a food technologist on our staff to help us with the myriad of ingredient questions including serious allergen issues.  So all products in our showroom (excluding our truffles in the cabinet) have full ingredient labels on them, including allergen warnings. The same information is available for our ice creams and café menu

We are committed to sourcing ethically and ecologically grown cocoa products. Our couverture supplier, the world’s largest cocoa manufacturer, supports the Fair Trade initiative and operates a Quality Partner Program. The program has the principles of fair trade and is committed to responsible labour practices.

The Quality Partner Program enables farmers to grow cocoa in a sustainable and responsible way, increase yields and quality and improve family livelihoods. Integrated activities include improving access to education, healthcare and clean water.

We also source Australian couverture chocolate from Daintree Estates in Far North Queensland to complement our couverture supply from our international partners.

We have a no picnics policy to keep our grounds clean and safe for everyone, particularly for all the kids who love to run around and play outside.

We have a café on-site with indoor and outdoor seating for 300 people with floor to ceiling glass windows and doors so you can watch kids play. You are welcome to take ice creams out on the lawn to enjoy in the sunshine.